FAQ
Orders and payment
Which payment methods do you accept?
Cards (Visa, Mastercard, American Express and Maestro), PayPal, Apple Pay, Google Pay and Klarna, among others. At checkout you'll see the options available in your country.
Can I change or cancel my order?
Yes, within two hours of placing it. Write to us as soon as possible through our contact page with your order number. After that, your order is already being prepared and we can't cancel it, but you can return it for free once it arrives.
How do I know my order is confirmed?
You'll receive a confirmation email when you place your order. Once it leaves our warehouse, we'll send you another one with the tracking link.
Shipping
How long will my order take to arrive?
In Spain (mainland and Balearic Islands), 24–48 working hours. For other destinations, delivery time depends on the country. You can track your order at any time with the link we send you by email.
How much does shipping cost?
In Spain (mainland and Balearic Islands), shipping is free on orders from €90. In all other countries, from €120. Below that amount, you'll see the cost at checkout. The Canary Islands, Ceuta and Melilla have their own rate.
Which countries do you ship to?
Spain, the rest of the European Union, the United Kingdom, the United States and South Korea. If your country doesn't appear at checkout, write to us.
Will I have to pay customs duties or import taxes?
In Spain, including the Canary Islands, and in the rest of the European Union you pay nothing extra: everything is included in the price. In the United Kingdom and other countries outside the EU, customs duties and import taxes may apply, payable by the recipient on delivery.
Returns and exchanges
Can I return a product?
Yes. You have 30 days from receiving your order and returns are free. The product must be unused, with its tags and in its original packaging (shoes in their box).
How do I request a return?
Through the "Size exchange or return" form, which you'll find in the footer. Choose "Order return", enter your order number and we'll reply with the steps to send it back.
When will I get my money back?
We refund you using the same payment method within 14 days of receiving the product.
Can I exchange for a different size?
Yes, and it's free. Fill in the same form, choose "Size exchange" and tell us which size you need.
What if my product arrives with a defect?
Write to us through the contact form with your order number and a photo. We'll sort it out at no cost to you.
Sizing and product
Which size should I choose for the ZERO?
The ZERO run slightly larger than usual. Each product page has a size guide to help you choose.
And for apparel?
Each product page has a size guide and the fit of the garment. For many items we also show the size the model is wearing.
Who are the ZERO designed for?
For people who run every day: easy runs, long runs and everyday kilometres. They have a 9 mm drop, responsive EVA foam and are built to last more than 500 km.
How do I care for my apparel and shoes?
Follow the instructions on each product's care label. That way they'll stay with you for more kilometres.
Will you restock sold-out products?
Some editions are limited and won't be restocked. Subscribe to our newsletter to be the first to hear what's coming.
About Monk
Where can I see your products in person?
At House of Felix (Barcelona) and Common Pace (Berlin). You'll find the addresses and opening hours on our "Shops" page.
What is M.A.P.?
The Monk Athlete Program is our way of supporting athletes who share our way of seeing running. If you'd like to join, tell us your story on the M.A.P. page.
What are Monk Sessions?
They're the gatherings we organise with like-minded shops and brands to meet you off the screen.
Do you offer a discount on the first order?
Yes. Subscribe to our newsletter and we'll send you 10% off your first order.
Still have questions?
Write to us and we'll get back to you as soon as possible.
